1. IMPACT OF ELECTRONIC BANKING ON CUSTOMER SATISFACTION
Background of the study: The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing technology to improve t... Read More
2. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY
ABSTRACT: This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service quality... Read More
3. THE ROLE OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES ON SERVICE QUALITY: A CASE STUDY OF MOMAS SYSTEM AND COMETSTAR, KANO STATE
ABSTRACT: The purpose of this study was to investigate the client orientation of service employees and service quality, using a case study approach focused on Momas System and Cometstar in Kano State. The present study specifically investigates the significance o... Read More
4. AN INVESTIGATION ON THE EFFECT OF LOGISTICS MANAGEMENT IN MARKETING OF AGRICULTURAL PRODUCTS (A STUDY OF DIVERSAY SOLUTION LIMITED)
BACKGROUND OF THE STUDY: Logistics management encompasses the crucial task of efficiently and effectively coordinating the transportation of both raw materials and finished goods from their respective production sites to the ultimate point of purchase. Prior to being utilise... Read More
5. EFFECT OF AUTOMATED TELLER MACHINE ON THE PERFORMANCE OF NIGERIAN BANKS
Abstract: This study investigates the effects of ATM on the performance of Nigerian banks. Available studies have concentrated on the significant dimensions of ATM (automated teller machine) service quality and its effect on customer satisfaction with a bias against ATM producers... Read More
6. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY
ABSTRACT: This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service quality... Read More
7. THE INFLUENCE OF SERVICE CONVENIENCE ON CUSTOMER SATISFACTION ON BANKING INDUSTRY
CHAPTER ONE
INTRODUCTION
Background of the Study: The role of customers in services is always emphasized in the marketing literature, especially in the recent development of a... Read More
8. THE IMPACT OF QUALITY LENDING ON BANKS PROFITABILITY
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY: Realizing a good quality product in the market (whether it is a physical or service product) gives benefits to both organizat... Read More
9. THE IMPACT OF SALES PROMOTION ON CUSTOMERS PATRONAGE
CHAPTER ONE
INTRODUCTION
Background of the study: Sales promotion involves the marketing activities other than advertising, publicity or personal selling, that stimulate consumers’ purchase and dealer effectiveness. The... Read More
10. THE IMPACT OF THE LOGISTICS INDUSTRY ON NIGERIA'S ECONOMIC GROWTH - A CASE STUDY OF THE MARITIME INDUSTRY
CHAPTER ONE
INTRODUCTION
Background of the Study: It is useful to keep in mind that more than ninety percent of international trade takes place on the sea or is transported by... Read More
11. THE IMPACT OF E-GOVERNANCE IN PUBLIC SERVICE DELIVERY IN NIGERIA: A CASE STUDY OF LAGOS STATE SECRETARIAT - ALAUSA
CHAPTER ONE
INTRODUCTION
Background to the study: The widespread adoption of e-governance in many countries throughout the world is based on its seeming capacity to expedite t... Read More
12. PRODUCT QUALITY AND CUSTOMERS' SATISFACTION
1.1 Background of the Study
The research consists of several basic steps. The first step consists in the self-evaluation by the respective companies of the quality of their own products, while the third step is essentially a comparison of results, so that any difference... Read More
13. CUSTOMER SATISFACTION AND BRAND CREDIBILITY AS PREDICTORS OF BRAND LOYALTY AMONG GLOBACOM (GLO) SUBSCRIBERS: A STUDY OF THE STUDENTS OF THE UNIVERSITY OF LAGOS
BACKGROUND TO THE STUDY: Customer happiness and brand credibility have both recently been acknowledged as crucial elements in any company's growth. Customer satisfaction, which has to do with meeting, exceeding, and ultimately fulfilling consumers' expectations, is the se... Read More
14. DEMAND AND SUPPLY FACTORS AFFECTING MATERNAL HEALTHCARE UTILIZATION PATTERN IN NIGERIA
ABSTRACT
Given poor maternal services utilization and associated high maternal mortality risk in Nigeria, we document policy-amenable supply and demand factors impacting women’ use of skilled ANC and institutional delivery services. Using a cross-sectional design, we analyzed data... Read More
15. CONDUENT PENSION ADMINISTRATION SYSTEM USER SATISFACTION: A CASE STUDY OF SIGMA PENSIONS ABUJA
ABSTRACT
User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowad... Read More
16. DEVELOPMENT OF A MOTIVATIONAL MODEL OF REGRESSION FOR IMPROVED PRODUCTIVITY OF SELECTED BUILDING TRADESMEN IN THE SOUTH EASTER STATES OF NIGERIA
1.1Background to the Study
Every organization is concerned with what should be done to achieve sustained high levels of performance through its workforce. This means giving close attention to how individuals can best be motivated through such means as incentives, rewards, leadership, an... Read More
17. A CRITICAL ASSESSMENT OF THE IMPACT OF OUTBOUND MEDICAL MIGRATION ON NIGERIA HEALTH SECTOR: A CASE STUDY OF MEDICAL AND DENTAL COUNCIL OF NIGERIA
A CRITICAL ASSESSMENT OF THE IMPACT OF OUTBOUND MEDICAL MIGRATION ON NIGERIA HEALTH SECTOR: A CASE STUDY OF MEDICAL AND DENTAL COUNCIL OF NIGERIA
Chapter One: Introduction
Background of the Study
Medical migration, also known as brain drain, has emer... Read More
18. THE BRAIN DRAIN PHENOMENON: EXAMINING THE LONG-TERM EFFECTS OF JAPA ON NIGERIA'S HEALTH SECTOR
THE BRAIN DRAIN PHENOMENON: EXAMINING THE LONG-TERM EFFECTS OF JAPA ON NIGERIA'S HEALTH SECTOR
Chapter One: Introduction
Background of the Study
The "Japa" phenomenon, characterized by the mass migration of skilled and... Read More
19. IMPACT OF JAPA ON NIGERIA’S HUMAN CAPITAL DEVELOPMENT: ASSESSING THE LOSS OF SKILLED LABOR
IMPACT OF JAPA ON NIGERIA’S HUMAN CAPITAL DEVELOPMENT: ASSESSING THE LOSS OF SKILLED LABOR
Chapter One: Introduction
Background of the Study
The "Japa" phenomenon, which describes the mass migration of Nigerians to fo... Read More
20. JAPA AND ITS EFFECTS ON THE NIGERIAN HEALTH SECTOR: ANALYZING THE BRAIN DRAIN IN HEALTHCARE.
JAPA AND ITS EFFECTS ON THE NIGERIAN HEALTH SECTOR: ANALYZING THE BRAIN DRAIN IN HEALTHCARE.
Chapter One: Introduction
Background of the Study
The Nigerian health sector has been profoundly impacted by the phenomenon of "Japa,&q... Read More
21. JAPA AND ITS INFLUENCE ON NIGERIAN HEALTHCARE SYSTEM: ANALYZING THE EFFECTS ON HEALTHCARE DELIVERY AND ACCESS TO SERVICES
JAPA AND ITS INFLUENCE ON NIGERIAN HEALTHCARE SYSTEM: ANALYZING THE EFFECTS ON HEALTHCARE DELIVERY AND ACCESS TO SERVICES.
Chapter One: Introduction
Background of the Study
The Japa phenomenon, characterized by the mass migration of... Read More
22. PUBLIC HEALTH CRISIS: THE EFFECTS OF JAPA ON HEALTHCARE DELIVERY IN NIGERIA.
PUBLIC HEALTH CRISIS: THE EFFECTS OF JAPA ON HEALTHCARE DELIVERY IN NIGERIA.
Chapter One: Introduction
Background of the Study
The Japa phenomenon, marked by the mass migration of Nigerians seeking opportunities abroad, has significa... Read More
23. E-Banking service Delivery and Customer Satisfaction in Commercial banks in Lagos Metropolis Nigeria
1.1Background to the Study
In the service industry, particularly the banking sector, across the world, the delivery of high quality services to customers is a key factor affecting the performance of firms(Akinci, Atilgan- Inan, & Aksoy 2010; Aliyu &Tasmin, 2012). It is thus real... Read More
24. EMPIRICAL INVESTIGATION OF THE IMPACT OF OPEN SOURCE INFORMATION TECHNOLOGY SOFTWARE QUALITY CHARACTERISTICS ON BUSINESS VALUE OF AN ADOPTING ORGANIZATION. A CASE STUDY OF OpenERP IN AUN.
ABSTRACT.
The purpose of this research is to investigate the impact of information technology software quality characteristics on the business value of an adopting organization. This phenomenon was explored empirically by examining three research questions; 1.) What is the impact of sys... Read More
25. THE IMPACT OF MEDICAL INFLATION ON THE HEALTH OF CHILDREN AND NURSING MOTHERS IN FCT ABUJA: A CASE STUDY OF PUBLIC VS. PRIVATE HOSPITALS
THE IMPACT OF MEDICAL INFLATION ON THE HEALTH OF CHILDREN AND NURSING MOTHERS IN FCT ABUJA: A CASE STUDY OF PUBLIC VS. PRIVATE HOSPITALS
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
Healthcare inflation is a global issue, bu... Read More