1. IMPACT OF ELECTRONIC BANKING ON CUSTOMER SATISFACTION
Background of the study: The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing technology to improve t... Read More
2. AN ASSESSMENT OF REVENUE GENERATION AND SERVICE DELIVERY
ABSTRACT: Every local government in Nigeria desires quality service delivery as it is pertinent to the sustainability of grassroots development. The fundamental factor in achieving quality services, are adequate and reliable of the revenue sources as well as qual... Read More
3. THE ROLE OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES ON SERVICE QUALITY: A CASE STUDY OF MOMAS SYSTEM AND COMETSTAR, KANO STATE
ABSTRACT: The purpose of this study was to investigate the client orientation of service employees and service quality, using a case study approach focused on Momas System and Cometstar in Kano State. The present study specifically investigates the significance o... Read More
4. ASSESSMENT OF FRAUD PREVENTION DETECTION AND CONTROL IN NIGERIA BANKING INDUSTRY
BACKGROUND OF THE STUDY: Fraud is a `cankerworm’ that has eaten deep into the nation’s fabrics. It is visible in all the sectors of the economy. In the financial sector, fraud is an `offshoot’ of financial crimes which covers offenses, whic... Read More
5. ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION IN TRANSPORT BUSINESS
Background to the Study: From time immemorial, people have being moving from one place to another in carrying out their daily activities. This simply refers to transportation and to say what transport industry of&... Read More
6. ASSESSMENT OF TEAMWORK'S IMPACT ON ORGANIZATIONAL PRODUCTIVITY
BACKGROUND OF THE STUDY: Teamwork is frequently expected in the workplace. Basic collaboration entails everyone working together to help the organization, but complicated types of teamwork may entail "work teams" selected to complete a project by working closely togethe... Read More
7. CAUSES AND PREVENTION OF DANGERS IN THE AREA OF FOOD PREPARATION
BACKGROUND OF THE STUDY
Occupational dangers pose a significant threat to an active workforce. Fricidences such as back discomfort, contact dermatitis, shoulder and wrist fractures, cuts, and burns are some of the occupational illnesses and injuries that workers experie... Read More
8. EXAMINATION OF THE CHALLENGES FACING TRANSPORT SECTOR IN PROVIDING QUALITY SERVICE TO THE SOCIETY
ABSTRACT: This study was carried out on the challenges facing transport sector in providing quality service to the society using God is Good Motors, Lagos State as a case study. To achieve this, five significant research objectives were formulated. The... Read More
9. CUSTOMERS PERCEPTION OF GSM INTERRUPTIVE ADVERTISEMENT IN NIGERIA
Background to the study: According to Anil (2013:28) “Advertising via mobile devices or mobile advertisement is defined as the usage of interactive wireless media (such as cellular phones and pages, cordless telephones, personal digital assistances, two-way... Read More
10. DESIGN AND IMPLEMENTATION OF AN ONLINE STORE MANAGEMENT SYSTEM
Background of the Study: Store management system like central supermarket store, Jane Store, Shoprite Store enterprise and spring light supermarket etc., these establishments require efficient and brilliant technique and flexible system for proper management of all their goo... Read More
11. EFFECT OF AUTOMATED CLEARING SYSTEM ON BANK PERFORMANCE IN BANKING
Abstract: To start with, the goal of every operation staff is to deliver quality service and in the process excite the customer.
Through information given it is obvious that automated clearing system in Nigeria has improved payment service. The purpose... Read More
12. WORK LIFE BALANCE AND ITS EFFECTS ON ORGANISATIONAL PERFORMANCE
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND TO THE STUDY: Every individual is an integral part of the family in particular and the society in general. In today&rs... Read More
13. THE PROBLEMS AND PROSPECTS OF PRESS CLUB IN SECONDARY SCHOOLS
CHAPTER ONE
INTRODUCTION
Background to the Study: In recent years, educational researchers have emphasized the critical role of the principal in creating an effective school e... Read More
14. AN INVESTIGATION ON THE FUNCTION OF COMPUTERS IN THE IDENTIFICATION AND PREVENTION OF FRAUDULENT ACTIVITIES
CHAPTER ONE
INTRODUCTION: The computer machine and computer technologies are both human oriented. Though, the computer is brilliant and intelligent, it cannot compete with human. This is to say that the computer technol... Read More
15. THE IMPACT OF INFORMATION AND COMPUTER TECHNOLOGY ICT ON THE MARKETING OF AUTOMOBILE PRODUCTS IN NIGERIA
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY: As to the review of information technology, it combines the collection, gathering, recording, storing, processing and communi... Read More
16. THE EFFECT OF POST COVID-19 ON THE INTERNAL CONTROL SYSTEM IN BANKING INDUSTRY (GUARANTEE TRUST BANK)
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY: The word "audit" originates from the Latin word "audire," which literally translates to "to hear in... Read More
17. THE EFFECTIVENESS OF E-NAIRA SERVICES TO USERS (CASE STUDY OF SELECTED E-NAIRA USERS IN LAGOS STATE)
CHAPTER ONE
INTRODUCTION
Background Of The Study: There have not been any broadly agreed definition of digital currency. This is owing to the fact that the digital currency sy... Read More
18. THE IMPACT OF ADVERTISING IN THE MARKETING OF HOTEL SERVICES IN ENUGU METROPOLIS (A CASE STUDY OF ZODIAC HOTEL LTD)
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY: Hotel services have played a functional role in the life of our people. Hotel industry is the engine room for effective communication and al l business transactions withi... Read More
19. AN EXAMINATION OF THE EFFECT OF COMPUTERIZATION ON SERVICE DELIVERY
CHAPTER ONE
INTRODUCTION: Use of highly sophisticated and modern technology in service companies has taken root since the industrial revolution took effect many years ago. The improvement in technology has eased for exa... Read More
20. THE IMPACT OF PERFORMANCE MANAGEMENT SYSTEM ON SERVICE DELIVERY: A CASE STUDY OF THE NIGERIA PUBLIC SERVICE COMMISSION
CHAPTER I: INTRODUCTION
Introduction
The concept, performance m... Read More
21. THE EFFECT OF OCCUPATIONAL STRESS AND ORGANIZATIONAL COMMITMENT ON DIAGNOSTIC IMAGING RADIOGRAPHERS IN RENDERING QUALITY SERVICE
Abstract
The aim:
The main aim of this study is to determine the effect of occupational stress and organizational commitment on diagnostic imaging radiographers in rendering quality service.
Background:
In the past two years radiography staff turnover at th... Read More
22. DETERMINATION OF SELF EMPELOYMENT SKILLS NEEDED BY BUSINESS EDUCATION STUDENTS IN COLLEGES OF EDUCATION IN SOUTH -WEST
Background of the Study
Education is the bed rock of a nation‟s economy. It is the suitable legacy with which a child should be left in order to successfully exist in life and to remain productively capable in any economy. Education is also seen to be the robust step in paving the way f... Read More
23. E-Banking service Delivery and Customer Satisfaction in Commercial banks in Lagos Metropolis Nigeria
1.1Background to the Study
In the service industry, particularly the banking sector, across the world, the delivery of high quality services to customers is a key factor affecting the performance of firms(Akinci, Atilgan- Inan, & Aksoy 2010; Aliyu &Tasmin, 2012). It is thus real... Read More
24. E-Administration and Public Service Delivery in Federal Inland Revenue Service (FIRS) in Nigeria
1.1Background
One of the most revolutionary realizations in the organization of human societies and one that takes on the magnitude of a necessity to human survival is the discovery that institutions could be designed to cater for the interests of members of the society... Read More
25. THE IMPACT OF MEDICAL INFLATION ON THE HEALTH OF CHILDREN AND NURSING MOTHERS IN FCT ABUJA: A CASE STUDY OF PUBLIC VS. PRIVATE HOSPITALS
THE IMPACT OF MEDICAL INFLATION ON THE HEALTH OF CHILDREN AND NURSING MOTHERS IN FCT ABUJA: A CASE STUDY OF PUBLIC VS. PRIVATE HOSPITALS
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
Healthcare inflation is a global issue, bu... Read More
26. THE SOCIOECONOMIC CAUSES OF MEDICAL INFLATION IN KATSINA STATE: A STUDY ON HEALTHCARE COSTS AND PATIENT ACCESS
THE SOCIOECONOMIC CAUSES OF MEDICAL INFLATION IN KATSINA STATE: A STUDY ON HEALTHCARE COSTS AND PATIENT ACCESS
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
Medical inflation, defined as the rising costs of healthcare service... Read More
27. EVALUATION OF TOTAL QUALITY MANAGEMENT PRACTICES OF CONTRACTORS IN BUILDING INDUSTRY IN ABUJA, NIGERIA
ABSTRACT Many of the management practices used to support construction organisations are being challenged. The industry’s clients are moving forward and demanding improved quality service, faster project delivery and innovations in technology. Total Quality Management (TQM) has increasingly been ad...
Read More28. HUMAN RESOURCE DEVELOPMENT AND PRODUCTIVITY IN THE CIVIL SERVICE: AN APPRAISAL OF KOGI STATE CIVIL SERVICE COMMISSION
Abstract
The Civil Service as the machinery of Government performs the unique role of governance and National development as such government everywhere in the world have come to terms with the need to train and re-train it’s human resource for them to... Read More
29. KNOWLEDGE , AWARENESS AND PRACTICE OF NURSES ON THE USE OF CONTEMPORARY TECHNOLOGY FOR QUALITY HEALTHCARE DELIVERY IN FMC UMUAHIA
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
In recent years, wealthy countries' economic priority have turned away from manufacturing and toward services. H... Read More
30. HUMAN RIGTH MANAGEMENT COMPETENCIES REQUIRED BY ADMINSTRATORS FOR EFFECTIVE MANQGEMENT IN TERTIARY INSTITUTIONS IN SOUTH SOUTH NIGERIA
INTRODUCTION
It is the desire of every society to achieve a sustainable level of socio-economic development through quality education at early childhood, primary, secondary and tertiary education level. The Federal Government of Nigeria (FRN) (2013) viewed tertiary institution as the ed... Read More