1. THE ROLE OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES ON SERVICE QUALITY: A CASE STUDY OF MOMAS SYSTEM AND COMETSTAR, KANO STATE
ABSTRACT: The purpose of this study was to investigate the client orientation of service employees and service quality, using a case study approach focused on Momas System and Cometstar in Kano State. The present study specifically investigates the significance o... Read More
2. EXAMINATION OF CUSTOMER ORIENTATION IN THE BANKING INDUSTRY
BACKGROUND OF THE STUDY: Community bank was imitated within the 1990 budget speech of the Head of State, commander in chief of the Armed forces of Nigeria, General Ibrahim Badamasi Babangida. Since then institutionalizing the system has gone through a long w... Read More
3. THE IMPACT OF STRATEGIC MARKETING PRACTICES TO THE EFFECTIVENESS AND EFFICIENT PERFORMANCE OF SMALL SCALE AND MEDIUM ENTERPRISE
CHAPTER ONE
INTRODUCTION
Background Of The Study: The problem of marketing of Small-Scale Enterprises is truly born of our time; it is product of the standard of timing enjoyed by advance... Read More
4. FRAMEWORK FOR THE PROCUREMENT OF FACILITIES MANAGEMENT SERVICES OF PUBLIC BUILDINGS IN FCT-ABUJA
ABSTRACT
Deciding what to provide in-house and what to outsource is not always easy, because of the pros and cons of each approach. This study assessed the suitability of outsourcing and in-house routes for procurement of facilities management (FM) services in public buildings so as to... Read More